Delivery, Collection, Exchanges & Returns

INVOICE

Once your order has been placed on our online store, you will receive a purchase confirmation email containing your (a) order number, (b) a summary of your order, (c) the shipping & contact details provided as well as the (d) the billing details provided. Please note that this email serves as your receipt and should be retained for your personal records.  

COLLECTION 
If you are based in Kwa-Zulu Natal, then you are more than welcome to collect your order from our warehouse free of charge between 7am-7pm, 7 days a week.

We are located at Athlone Circle, 1 Montgomery Drive, Pietermaritzburg, 3201. 

Kindly let us know ahead of time, the time that intend to collect your order so that we can ensure that everything is ready to go on your arrival. 

DELIVERY 
We deliver to all South African addresses at a standard fee of R99 per order below the value of R500. Delivery is free for orders over the value of R500. 

We will process your order within 24 hours of receipt. Depending on your area, we aim to have your order arrive at your door within 2-5 working days.

For the majority of our deliveries we use either Courier Guy or Aramex to fulfil orders. Once your parcel has been dispatched, we will issue you with a tracking number whereby you can then trace your expected delivery date & time. Orders are dispatched between 8am-5pm, Monday to Friday (excluding South African Public Holidays).

When placing your order, kindly provide us with your physical address only as we are unable to deliver to PO Boxes.

We endeavour to deliver your products within the aforementioned timescales however we are unable to guarantee that they will not be affected by unforeseen issues affecting our courier. Under such circumstances, we unfortunately cannot issue any form of compensation. Risk of the products ordered will be transferred to yourself from the moment that delivery takes place. 

POSTNET TO POSTNET 

Should you prefer to collect from your nearest PostNet, we are more than happy to send there instead of your home or office address. Just enter that PostNet address at checkout. 

Incase you're worried, here is a list of where we deliver in South Africa. This list is including, but not limited, to the following areas: 

Kwa-Zulu Natal:

Pietermaritzburg - Durban - Ballito - Richards Bay - Umhlanga - Port Shepstone - Margate - Pinetown - Newcastle - Ladysmith - Empageni - Escourt - Umdloti - Howick - Hilton - Underberg - Pennington - Ramsgate - Hillcrest - Kloof - Mooi River 

Gauteng:

Johannesburg - Pretoria - Sandton - Randburg - Krugersdop - Benoni - Centurion

Western Cape:

Rondebosch - Claremont - Bishopscourt - Newlands - Constantia - Cape Town - Muizenberg - Stellenbosch - Hermanus - Franschhoek - Oudtshoorn - Knysna - Paarl - George - Mossel Bay - Somerset West - Beaufort West - Paternoster - Simons Town - ClanWilliam - Prince Albert - Hout Bay - Langebaan - Fish Hoek - Strand - Gordon’s Bay - Durbanville- Wilderness - Plettenberg Bay 

Eastern Cape:

Port Elizabeth - East London - Grahamstown - Graaff-Reinet - Jefferys Bay - Port Alfred - St Francis Bay - Kenton-on-Sea - Morgan’s bay

Northern Cape:

Kimberley - Upington

Mpumalanga:

Lydenburg - Nelspruit - Hazyview - Middleburg - White River - Sabie - Kruger -

Limpopo:

Polokwane- Bela-Bela

North West:

Klerksdorp - Mahikeng - Potchefstroom - Brits - Vryburg

Free State:

Bloemfontein - Bethlehem - Clarens - Ficksburg - Kroonstad - Harrismith - Welkom - Sasolburg

EXCHANGES & RETURNS 

It is the customer's responsibility to ensure that the items delivered are what the customer ordered.

However your satisfaction is the reason we exist - we want our customers to love their Corner Market Club purchases. If you are not completely satisfied then we will do our utmost to offer you a replacement product or credit refund. Exchanges & Returns are handled on a case by case basis due to the nature of our products (being mostly food products) however will be handled within 3 days of receiving the item from you. We request that you pay the courier fee for returning the item to us but if, after assessment the fault turns out to be our own, we will refund you the courier fee. 

In order to qualify for either an exchange or return we will require you to please let us know in writing (i.e. via email to courtney@cornermarketclub.com) within 7 calendar days after receiving your order if there is a problem with your order or the condition at which it arrived. We kindly request that if there is a problem with the way in which the product arrived that you send us a picture to further elaborate so that we can best understand the situation. 

In order to qualify for a return/ credit refund or exchange, the following conditions must be met: 

  • Your request must be made in writing within 7 calendar days of delivery;
  • Your proof of purchase must be provided;
  • Your product may not be personalised; 
  • Your product must be in its original packaging with any labels attached; and
  • Your goods must be unused and undamaged.
  • All returned goods are inspected to ensure that they comply with the above conditions and Corner Market Club reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.
  • Your product must not be a sale, discounted or promotional item.
  • Please also provide us with a reason for the return in writing. 
  • Gift cards cannot be returned or refunded.

Sale Items: 

Unless there is a quality issue, sale items cannot be exchanged. We will issue you with a credit note to our online store. 

Courier Charges involved: 

JDV will not be responsible for additional courier charges incurred in the exchange or returns process unless, of course, the error or fault lies with us. We highly advise using a reputable courier company with a tracking facility as we cannot be held liable if your item goes missing or is damaged in the process.